Privacy Policy

1. Introduction

This Privacy Policy explains how Go-Top collects, uses, stores, and protects information when you use our website, mobile application, crypto-to-Naira conversion services, wallet features, bank withdrawal features, and related support services.

2. Information We Collect

We may collect account information such as your name, email address, phone number, password credentials, verification status, and support messages.

We may collect identity and compliance information required for KYC, AML, fraud prevention, regulatory checks, and transaction monitoring.

We may collect transaction information including wallet addresses, crypto deposits, conversion records, Naira wallet balances, bank account details, withdrawal requests, timestamps, transaction references, and payout status.

We may collect technical information such as device type, IP address, app version, login activity, security events, cookies or similar identifiers, and diagnostic logs.

3. How We Use Information

We use your information to create and manage your account, verify your identity, process crypto deposits, convert funds to Naira, complete bank withdrawals, send transaction alerts, protect accounts, prevent fraud, provide customer support, improve our services, and comply with applicable legal or regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with payment processors, crypto infrastructure providers, banks, identity verification providers, email and notification providers, hosting providers, analytics or security tools, professional advisers, law enforcement, regulators, or other parties where required to provide the service, protect users, or comply with law.

5. Security

We use reasonable administrative, technical, and organizational safeguards to protect user information. These include access controls, encrypted connections, authentication controls, monitoring, and restricted administrative access. No online service can guarantee absolute security, so you should keep your password, email account, and device secure.

6. Data Retention

We retain information for as long as needed to provide our services, resolve disputes, enforce agreements, meet legal, regulatory, tax, accounting, fraud prevention, and compliance requirements, and maintain accurate transaction records.

7. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, subject to identity verification and legal or regulatory retention requirements. You may also contact us to manage support requests, account issues, or privacy questions.

8. Children

Go-Top is not intended for children. You must be legally permitted to use financial and crypto-related services in your location before creating an account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date above and may notify users through the app, website, or email where appropriate.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at support@go-top.net.